Team Rubicon's tech-infused humanitarianism and the impact of Copilot in Dynamics 365 Customer Insights
When disaster strikes, speed and clarity are critical. This customer story follows Team Rubicon's use of Copilot in Dynamics 365 Customer Insights to strengthen data-driven decisions and improve outreach. See how the nonprofit combines AI, data, and purpose to move faster and smarter. Read the story and contact Ikusasa Technology Solutions to talk about applying this approach to your mission.
What is Team Rubicon's mission?
Team Rubicon is a veteran-led humanitarian organization dedicated to assisting communities before, during, and after disasters and crises. Founded in 2010, it mobilizes military veterans to leverage their skills and experiences in disaster response, conducting over 1,100 operations across 30 countries and all 50 states.
How does Copilot enhance Team Rubicon's operations?
Copilot helps Team Rubicon personalize outreach more effectively by providing smart suggestions that enable quicker decision-making and efficient organization. This technology allows the organization to engage the right volunteers with the appropriate skills, ultimately leading to a more fulfilling experience for both volunteers and donors.
Why is technology important for nonprofits like Team Rubicon?
Technology and AI are crucial for nonprofits as they help maximize impact and optimize resource allocation. For Team Rubicon, leveraging tools like Copilot allows for better engagement with volunteers and donors, ensuring that every dollar donated is used effectively to support disaster response efforts.

Team Rubicon's tech-infused humanitarianism and the impact of Copilot in Dynamics 365 Customer Insights
published by Ikusasa Technology Solutions
Ikusasa Technology Solutions is a 100% black female-owned ICT training and solutions provider established in 2016. As a Microsoft partner, we specialize in delivering high-impact digital skills development to underserved communities, with a focus on youth employability and small business enablement. Our services include accredited training in Microsoft technologies, IT support, cloud computing, cybersecurity, and software development. With a national footprint and a proven track record of training over 4,500 learners through SETA and corporate-funded programs, we are committed to bridging the digital divide and driving inclusive economic growth across South Africa.