The CEO's guide to building a Frontier Firm
As AI transforms how organizations operate, leaders like you are under pressure to redesign not just tools, but the very structure of your business. This blog post offers a high-level view into the decisions CEOs must make to evolve into a Frontier Firm. Read the blog to explore this emerging business model and connect with Ikusasa Technology Solutions to discuss how your firm can lead, not lag.
A Frontier Firm is an organization that has advanced to the third phase of AI transformation, where AI becomes the operational engine of the business. In this phase, humans empower AI to take on more responsibilities, allowing agents to execute tasks that were traditionally handled by knowledge workers. This shift involves reimagining how work is structured and executed, with a focus on collaboration between humans and AI agents.
How can AI improve sales productivity?
AI tools such as Microsoft 365 Copilot help sales teams by automating repetitive administrative tasks, allowing sellers to focus more on customer engagement. For instance, one sales team reported a 9.4% increase in revenue per person and a 20% increase in deals closed after implementing Copilot. Additionally, tools like Sales Chat streamline access to critical information, enabling sellers to prepare for meetings more efficiently.
What are the risks of adopting AI in business?
Organizations often worry about the potential risks of AI, such as making mistakes or providing incorrect information. However, it's important to recognize that we accept similar risks with human employees. The real risk lies in inaction, as companies that hesitate to adopt AI may fall behind competitors who are already reimagining their operations. A step-by-step approach to testing AI in low-risk areas can help mitigate concerns while unlocking new opportunities.
The CEO's guide to building a Frontier Firm
published by Ikusasa Technology Solutions
Ikusasa Technology Solutions is a 100% black female-owned ICT training and solutions provider established in 2016. As a Microsoft partner, we specialize in delivering high-impact digital skills development to underserved communities, with a focus on youth employability and small business enablement. Our services include accredited training in Microsoft technologies, IT support, cloud computing, cybersecurity, and software development. With a national footprint and a proven track record of training over 4,500 learners through SETA and corporate-funded programs, we are committed to bridging the digital divide and driving inclusive economic growth across South Africa.
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